I was referred by my primary care doctor. It was my first time coming. The staff overall were friendly and helpful. The young lady who was sitting at the checkout counter could use some customer service training. As I stated earlier, it was my first time coming and the office set up is a little confusing. There are actually two separate doors to go into another. A patient who was also waiting had given me the correct door to go into so once I got into the door, I stood there for about five minutes, which seemed like forever cause I’m just standing there waiting on the lady to ask me if I needed help. She looked up did not say a word and continue to work on her computer. She did not acknowledge me at all but
after standing for at least five minutes or more another patient who was sitting down, pointed to a second window and said you can check in there. I went over to the second window, and the lady was friendly and assisted me in checking in. my concern or rather a complaint is the young lady at the checkout window could have easily said I do checkouts only and my coworker at the next desk could help you. She didn’t even do the bare minimum and after making eye contact she still did not acknowledge me or direct me to where I needed to be, even if I was at the wrong window and it was clearly my mistake, but it was my first time being there and I didn’t know I was at the wrong window. Other than that, everyone was pleasant and the visit went well.
Latonya M. | May 07, 2024
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